TRAVELING WITH TRICARE: Steps to take in case of mid-vacation medical needs

When traveling overseas – such as to the Rhineland-Palatinate in Germany – you will want to print out contact info for the local emergency and urgent care locations. (U.S. Army photo by Bryan Gatchell, Maneuver Center of Excellence, Fort Benning Public Affairs)

FORT BENNING, Ga. (Dec. 17, 2017) – Late December often means travel for Soldiers, civilians and Family members, and although you’re taking a break for the workaday world, illnesses do not take a break.

If you’re enrolled in in TRICARE Prime, TRICARE Prime Remote or TRICARE Young Adult-Prime in the U.S., below are some guidelines while traveling.

 

Traveling in the U.S.

When traveling in the United States, you want to take care of routine care before traveling.

If you need emergency care, go to an emergency room or call 911. Within 24 hours or as soon as possible, call your primary care manager or regional contractor.

If you need urgent care, call your PCM, as you may need a referral. The Urgent Care Pilot Program began on May 23, 2016. This pilot allows you to get two urgent care referrals per fiscal year, Oct. 1 through Sept. 30, without a referral from your PCM.

 

Traveling overseas

Just as when traveling within the U.S., take care of all routine care before leaving.

If you need emergency care, go the nearest emergency facility. Before leaving, research online the locations you are visiting and print a hard copy with phone numbers and addresses before leaving. Also, visit www.tricare-overseas.com/contact-us. Befrore leaving the facility, call International SOS Medical Assistance at the following:

Eurasia-Africa: +44-20-8762-8133

Latin America & Canada: 1-215-942-8320

Pacific (Sydney): +65-6338-9277

Pacific (Singapore): +61-2-9273-2760

If you’re admitted, International SOS will coordinate with the facility for payment, determine whether you should be transferred to another facility and coordinate emergency transport, if needed.

If you require urgent care, call your PCM, as you may need a referral. The Urgent Care Pilot Program allows you to get two urgent care referrals per fiscal year without a referral from your PCM. To find a provider overseas, research online before you go or call International SOS (see www.tricare-overseas.com/contact-us). Keep a copy of all receipts, as overseas claims require proof of payment. You may need to pay up front and file a claim for reimbursement.

 

Filling prescriptions

TRICARE recommend that you get your prescriptions filled before you travel, but if you need a one filled while traveling, there are steps you can take. Military pharmacies can fill prescriptions; call one if there is one close by. You can also find nearby network pharmacies by visiting www.express-scripts.com/TRICARE/pharmacy and non-network pharmacies by visiting https://tricare.mil/CoveredServices/Pharmacy/FillPrescriptions/NonNetwork.

Home delivery is not recommended for a prescription you need right away. If you’re taking a long vacation, you can arrange for any regular prescriptions to be filled via home delivery.

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