Fort Benning DEERS manager aims to make a difference
By Grisella James, Special Projects and Social Media, Fort Benning Human Resources /
FORT BENNING, Ga. – The Fort Benning ID Card Facility has the important mission of serving one of the largest military communities in the Army.
Besides taking care of active duty Soldiers (from all services), they have the responsibility to serve family members, Department of the Army civilians, contractors, retirees and other veterans. It is the busiest customer service section under the Directorate of Human Resources on Fort Benning.
We would like you to meet Taheesha Chapman, the lead clerk and site manager for the Defense Enrollment Eligibility Reporting System. We asked her a few questions about the facilities’ mission:
Q: What are some of your daily operations?
Ms. Chapman: We are serving the Soldiers, family members and the entire Fort Benning community to the best of our abilities. We do not simply issue an ID card, we make sure all the information is well-managed because this information is also tied to their benefits, and therefore we are very careful on their specific requests.
Q: What challenges do you face if any on a daily basis?
Ms. Chapman: The general population doesn’t really have a good understanding when it comes to the DEERS system. If the system goes down or we have scheduled maintenance locally we can’t override because DEERS is managed by the
Defense Manpower Data Center (DMDC). So if for any reason we cannot service the customer they immediately understand we can call another site or still process a transaction. This has caused major issues for the last few month’s forcing us to go back to an appointment based system only due to the extensive backlog.
Q: How will the appointment-based system work?
Ms. Chapman: To reduce excessive wait times, the main post ID card facility will return to appointments only starting March 13. We will have a daily capability to assist with emergency concerns (lost, stolen, or expired ID cards on a case-by-case basis). Make ID card appointments at the following website and phone number:
This way we can make sure we have treated our customer the way they deserve.
Q: What are your normal hours of operation and where are you located?
Ms. Chapman: We are located in the Soldier for Life Bldg 9230, next to the Commissary. Our hours of operation are Mon-Fri, 8 a.m. to 4:30 p.m., excluding federal and training holidays. Lunch hours are from 11:45 a.m. – 12:45 p.m.
Q: What is the most gratifying part of your job, and if you could change something, what would it be?
Ms. Chapman: There are a lot of things I love about my job, but what makes me happy the most is being able to service and assist this military community on their day-to-day issues. We receive some difficult cases and knowing we make a difference makes this job amazing. If I was to change something, it definitely would be an increase of personnel. We have a great management team that makes our mission so much better.
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