By Terry Beckwith, MACH PAO /
One of the newest health care platforms in the Military Health System is Martin Army Community Hospital, located at 6600 Van Aalst Boulevard.
“Our mission statement really says it all – Fort Benning MEDDAC provides compassionate world class health care to maximize battlefield readiness and the overall health of our community – Because We Care,” said Col. Marie Dominguez, hospital commander. “I’m honored to be the leader of an integral component of the Maneuver Center of Excellence military mission. Not only do we set the standard for the Army in health and readiness, and demonstrate the value of our hospital by providing high quality health care at an exceptional cost while maintaining and developing professionalism and commitment in our staff, we are here to provide care long term.”
The world-class hospital looks like no other building on Fort Benning. The modern structure has a stunning entryway, as well as numerous healing gardens and walking paths surrounded by indigenous plants.
Three healing gardens provide serene outdoor environments for visitors and staff to step away from the activity inside the hospital. The central garden has a 50-foot high water wall that flows into a 125 foot-long stream, which fills the area with ambient noise and the tranquil sound of running water. Careful consideration was used to select the materials used throughout the project.
Parking is readily available and in close proximity to the building for both patients and staff. Patients and visitors have a dedicated four-level parking structure. Staff members have a dedicated five-level parking structure and have keyless access into the hospital.
To help reduce energy consumption, increased insulation reduces heating and cooling requirements. Daylight sensors, occupancy switches and LED lighting provides energy efficiency. Similar stringent decision-making also took place regarding the incorporation and maintenance of the flora on the hospital grounds. A green roof consisting of low maintenance, drought resistant vegetation assists with temperature control of the hospital. Key features include a comfortable environment that meets today’s medical needs and focuses on tomorrow’s medicine, outfitted with state-of the-art medical technology.
Patients also enjoy the convenience of Starbucks, AAFES and the Martin Café for a quick snack while visiting.
Not only is the hospital a beautiful campus, it serves as the “medical home” for all its enrollees. In line with a nationwide concept of improving the patient experience, staff is striving daily to improve customer service that meets or exceeds the patients’ expectations.
“Our patients’ total experience of care and services are important and recently a Patient Navigator Center, located in the main lobby of the hospital, was opened,” said Angela Stephens, chief of Beneficiary Services. “We want to provide the personal attention and customer service to our Tricare Prime patients in our medical home and this is one way we can.”
The Center is open Monday-Friday, 8 a.m. to 4:30 p.m. and staff is available to assist with enrollment via computer or using telephones provided. These same sites can also be accessed from your home computer or telephone at http://www.tricare.mil or http://www.HumanaMilitary.com or by calling 1-800-444-5445 and selecting option 1.
Health Benefits advisors are also available to assist with questions on billing and other Tricare or hospital concerns. A team of three patient advocates are located in this area and are there to address any concerns or receive staff compliments.
Enhanced services offered include the finest testing and diagnostic equipment to maintain the well-being of our nation’s Soldiers and their families. The larger, optimized design of the new facility is separated into two sections, one for inpatient care and one for outpatient and wellness services. Consolidated, interdependent clinics and specialties are now under one roof and offer an enhanced medical experience.
In 2015, a partnership was formed with the Central Alabama Veterans Health Care System on Fort Benning. One of the hospital’s external buildings became the Fort Benning VA Clinic. Veterans entitled to health care at the VA are seen at the clinic. Martin Army Community Hospital provides ancillary services such as Radiology, Labs and Pharmacy. Limited surgical services are available.
For more information, stop by our Patient Services Center or visit our web site at http://www.martin.amedd.army.mil or call 762-408-CARE (2273).